contact center:
(02) 3 296 800

Complaints / Compliments


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In order to consider your complaint, to handle the complaint and notify you on the overall outcome, the Bank needs to identify you. For that purpose, you should write your contact details (name, e-mail, telephone number etc.)

Acknowledgment of receipt and response to your complaint

The Bank will send you a confirmation of receipt of your complaint as soon as possible, but not later than 10 working days from receipt of the complaint.

Bank staff will review your complaint with due attention; it will take all necessary actions and provide you with a response as soon as possible, but not later than three months from the date of the complaint receipt. The speed of the response depends on the nature of the complaint i.e. the time that will be necessary to analyze and investigate the event that is subject of your complaint.

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