Contact           24/7
contact@kb.com.mk

contact center:
(02) 3 296 800

Complaints, ideas, praises

 

Share your opinion

Komercijalna Banka AD Skopje is pleased to realize permanent and open communication with its clients and all other stakeholders. We appreciate your opinion and use it for our permanent advancement of our products and services.

 

Complaints

If you are concerned for any reason, or, you have any complaint for our products, services or our operation, please share it with us. The Bank’s staff is always available for you. We will be happy if we can improve the situation.

 

Ideas and initiatives

If you have any ideas for better performance, please present them to us.

 

Praises

A fair praise is the best encouragement for further better results. Therefore, if you have received an extremely good service from our Bank or are very pleased with a product of ours, please do not hesitate to say it, and we will pass the praise to the merited person.

 

Manner of submitting a complaint, idea or praise

Your complaints, ideas and praises to the Banka, can be delivered in written in the following manners:

 

1. In the Bank’s premises

Leave your opinion in the boxes marked with „Your opinion: Complaints, ideas and praises”

 

2. By mail, at the following address

„Poplaki, Predlozi i Pofalbi”

Komercijalna banka AD Skopje

ul. Orce Nikolov br. 3

P. Fah 563

1000 Skopje

Skopje

 

3. Directly (on line), here.

 

Acknowledgement of receipt and answer to your complaint

 

The Bank shall send you an acknowledgment of receipt of your complaint within the soonest possible term, and not later than 10 working days from the date of receipt thereof.

The Bank’s staff will consider your complaint, will take all necessary activities and will send an answer to you within the shortest possible term, but not later than 3 months from the date of receipt of the complaint. The time of responding to your complaint depends on the nature of the complaint, i.e. the time it needed to analyze it and to examine the event the complaint had been submitted for. This term refers only for the events for which investigation is to be done in the Bank only. However, if the procedure involves competent government authorities and institutions, the term of 3 months may be longer and notification shall depend on the inclusion of the competent government authorities and institutions.