ANSWERS TO FREQUENTLY ASKED QUESTIONS

Dear visitors of our site,

The questions that will be sent by you through the section “ask a question, make complaint or praise”, for the purpose of clarifying the procedures, conditions and products and services offered by the Bank will be announced in the section “Answers to frequently asked questions”, answered by the respective departments and officers in the Bank. We would like to emphasize that the questions that are repeated several times, as well as personal information and inappropriate questions shall not be announced.

FREQUENTLY ASKED QUESTIONS OF CITIZENS

Payment cards Question: How can I get statement of account for my Maestro card? Answer: Statement of denar and FX account related to Maestro debit card may be obtained at the counters of Komercijalna Banka AD Skopje at its city-branches. You may use the Internet Banking service in order to monitor the statement of and turnover on your account. For that purpose you should apply for internet access username and password at any of the Bank’s city-branches. Question: When I insert my Maestro debit card in the ATM it shows that there is certain amount of money on my account but when I try to withdraw certain amount it shows that the limit is exceeded. Answer: Maestro credit cards have daily limits for withdrawing imposed for the purpose of security. Please contact the Authorization Center at 3107-310 and check your daily limit. Authorization Center is available 24 hours a day. Question: My question refers to debit cards or whether your Bank issues debit cards to students (part-time students) and what are the conditions, the limit and the interest rates? Answer: Maestro debit cards may be issued to any individual being citizen of the Republic of Macedonia. The debit cards are issued against filled in Maesrto debit card application form accompanied by copy of client’s ID card and passport. There is no credit limit approved to debit cards. The client may use as much funds as it has available for. Question: I would like to apply for MasterCard credit card. I would like to be explained some of these issues. If I have 30.000 denars balance on my MasterCard credit card account and I want to buy DVD+TV set that would cost about 15.000 denars but to pay for it in several installments. Does it mean that the Bank shall debit my account for the whole amount of 15.000 denars or only the installment amount? I would also like to use the Internet Banking option and would like to know whether I can use the same card? Answer: When using the MasterCard Revolving credit card you have the obligation to repay 10% of the total amount spent during the month. For the example you have mentioned, if you have credit limit of 30.000 denars approved on your MasterCard Revolving credit card account and you have spent 15.000 denars, the whole amount shall be recorded on your account but you have an obligation to repay 1.500 denars up to the 12th day in the following month (being the interest free period). You may also use this card for Internet Banking transactions. Question: Can I send money from England on a card, are there any charges and through which bank it is the most favorable to realize the transaction? Answer: The way of executing the payment of money depends on the type of the card. No fees are charged for inflows. As for banks, in general it is not important from which bank you will send the money, and for your information note that Komercijalna Banka has established cooperation and holds accounts with NatWest and Barclays Bank. It is also required to posses a document (visa or alike) regarding regulated stay in England for a period longer than 6 months. Question: Can I effect payments in installments with my “salary payment card” in the same way as with the checking account checks and is my checking account going to be valid together with my “salary payment card”? Answer: You cannot pay in installments with your Maestro card (“salary payment card”), and as for the checking account, it shall continue to be valid together with the card. Payment in installments may be effected by MasterCard Revolving credit card, where the monthly payment liability to the beneficiary is 10% of the total spent amount (debt). Question: What shall I do if I forget my PIN code? Answer: In case the cardholder is unable to recall his/her PIN code, he/she should apply for new PIN code at any of the counters of Komercijalna Banka AD Skopje. The Bank shall charge MKD 118.00 for new PIN code on Maestro or MKD 236 for new PIN code on MasterCard card. Question: Is the Bank going to install any ATM in Madzari suburb, since we have to go to the closest Bank’s ATM in Avtokomanda suburb? Answer: The Bank is planning to install an ATM in Madzari suburb by the end of the first quarter in 2007. Question: I have access to my checking and giro accounts through two different passwords through Internet. Now I have a Maestro card account but cannot access it through neither of the two passwords. I applied for another password and was told to access through the other passwords I already have but still I cannot do that. What is the problem? Answer: You can use the same username you have been issued for your checking account to monitor the statement of all other accounts opened in your name with the Bank. In this case you should contact out Technical Support Unit at 3107-314 and solve this actual problem. Question: How can I monitor the statement of my Maestro card account through Internet? Answer: You should apply for acquiring username and password (for the first access) at any city-branch of Komercijalna Banka AD Skopje. Together with the username and password (for the first access) you will be given instructions for access to our web site where you can have insight in the statements of your accounts. Question: I would like to know something more about the payment of public administration salaries through your Bank? Answer: All information regarding the conditions on payment of public administration salaries through the payment cards are available by clicking on – Offer for payment cards for public administration employees. Question: I have a checking account but I want my salary to be transferred to my MasterCard. What should I do? Answer: If you want to receive your salary through your Maestro debit card you should apply for a Maestro card at any of the Bank’s city-branches – checking accounts section. Upon acquiring your Maestro card you should notify your company of the card number where they should transfer your salary on. Question: May I use my FX MasterCard abroad and where? Answer: All MasterCard cards of Komercijalna Banka (except for the domestic MasterCard, which may be used only in RM) may be used abroad anywhere where the MasterCard cards are accepted, except in China, Hong Kong, Thailand, Macao. In these countries the cards are blocked, for security reasons, and may be used only at the ATMs of the banks having their head offices outside the blocked countries. Question: I want to buy a stove, for example, and I would like to know how many repayment installments would I be allowed through your Bank? Answer: If you have MasterCard Revolving credit card with an approved credit limit to the extent of the amount you want to spend, the monthly repayment would be 10% of the total debt. That means that the number of installments is defined by yourself, but the monthly installments should not be less than 10% of the total debt. Question: Can I effect payments in installments with my “salary payment card” in the same way as with the checking account checks and is my checking account going to be valid together with my “salary payment card”? Answer: You cannot pay in installments with your Maestro card (“salary payment card”), and as for the checking account, it shall continue to be valid together with the card. Payment in installments may be effected by MasterCard Revolving credit card, where the monthly payment liability to the beneficiary is 10% of the total spent amount (debt). Question: What shall I do if I forget my PIN code? Answer: In case the cardholder is unable to recall his/her PIN code, he/she should apply for new PIN code at any of the counters of Komercijalna Banka AD Skopje. The Bank shall charge MKD 118.00 for new PIN code on Maestro or MKD 236 for new PIN code on MasterCard card. Question: Is the Bank going to install any ATM in Madzari suburb, since we have to go to the closest Bank’s ATM in Avtokomanda suburb? Answer: The Bank is planning to install an ATM in Madzari suburb by the end of the first quarter in 2007. Question: I have access to my checking and giro accounts through two different passwords through Internet. Now I have a Maestro card account but cannot access it through neither of the two passwords. I applied for another password and was told to access through the other passwords I already have but still I cannot do that. What is the problem? Answer: You can use the same username you have been issued for your checking account to monitor the statement of all other accounts opened in your name with the Bank. In this case you should contact out Technical Support Unit at 3107-314 and solve this actual problem. Question: How can I monitor the statement of my Maestro card account through Internet? Answer: You should apply for acquiring username and password (for the first access) at any city-branch of Komercijalna Banka AD Skopje. Together with the username and password (for the first access) you will be given instructions for access to our web site where you can have insight in the statements of your accounts. Question: Is it possible and what type of account should I have with Komercijalna Banka so I can repay credit under credit card in USA through Internet? Answer: There is still no possibility for international e-banking payments, and the reason therefor is the complex law regulations that regulate this issue. However, you can effect such payments by bank transfer from your FX account with Komercijalna Banka. In case you are not holder of FX account with our Bank, we are always ready to open it for you. These payments are subject to certain documentary control, which in your case means that you should have visa issued for a period of 6 months and more, which regulates your stay in USA. Due to the specific character of these transfers, you are advised to contact the competent officers at the Bank at tel.: ++389 2 3107-336; 3107-423, or by e-mail at: ljkotevski@kbnet.com.mk. Question: I would like to know whether I can get a credit card from your Bank if I am not employed? If I can get a credit card, would it be by guarantors or upon a pledge of deposit? ANSWER: If you are not employed, you can get MasterCard Revolving credit card upon pledge of deposit to the extent of 110% of the required limit. Your application should also include a photocopy of your ID and passport. MasterCard Revolving credit card may be used in the country and abroad. Your obligation would be to pay minimum 10% of the amount spend during the month, i.e. to pay the minimum 10% within the period from the 1st until the 12th day the following month. For the transactions made in trade there is an interest-free period of 42 days. Checking accounts Question: If I have an account with another bank and I would like to transfer money from that account to an account with Komercijalna Banka will there be any fee charged and what is the amount thereof? Answer: Dear Ms. Bojceva, Komercijalna Banka can not inform you on your accounts with other banks, since it is not familiar therewith and can not inform you electronically. It is the same regarding the fees for transfer of funds from your accounts with other banks to the accounts with Komercijalna Banka. The fees charged are subject to policy of each bank and therefor you should check with the banks you hold accounts with. Question: Dear Sir/Madam, Are there any charges for transfer of money from my account with another bank to an account with Komercijalna Banka? Answer: You should check with the other bank if they charge any fees. If we receive money from another bank we consider it as an inflow and we don’t charge any fees therefor. Question: Can FX funds received from abroad on my denar giro account be paid to me in foreign currency? Answer: Denar accounts can not be used for money transfer transactions in foreign currency. So, the account stated may not be used for payments in foreign currency. For that purpose you should open an FX account on which you will receive FX inflows in all currencies stated in the exchange rate list of NBRM. Question: I would like to know how long do you intend to issue checks to your clients under their checking accounts. Would you continue issuing checks under checking accounts after April 2007? Answer: There is no time limit regarding the issuance of checks under checking accounts to our clients – holders of checking accounts. As long as there are no changes in the law regulations related to this type of payment instrument, after April 2007, the Bank shall continue issuing checks in accordance with the respective criteria. Question: What is the web site where I can check the statement of my checking account? Answer: The web site where you can check the statement of your checking account is https://www.kbnet.com.mk . However, you should first apply for Internet access and user name. Question: What is the largest amount that may be withdrawn from the Bank? Answer: If you withdraw money as a legal entity, the amount shall be limited only to the funds available on your account. If you withdraw money as an individual client at the Bank’s Head Office in Skopje or any of its city-branches or branches in the country there is no limitation in general. However, if you intend to withdraw larger amount of money during the afternoon shift, you should notify the Bank in the afternoon and you may withdraw the required amount the very next morning. The withdrawal of cash at the Bank’s city-branches in Skopje is limited to MKD 600,000 per individual client. Question: Should the Bank charge any fee for amounts that are paid in as salary, and especially if it is in foreign currency or more precisely USD? Answer: If the funds are transferred through the international payment operations they may be treated as salary and to be free of charge. However, in order to treat these funds as salary, you should require from the Applicant to note in the payment instructions that the amount transferred is salary, or you should provide the Bank with a document clearly evidencing that you are employed with the Applicant, your monthly salary, etc. For any further information, please do not hesitate to call: (02) 3 107-134; (02) 3 107-336; (02) 3 107-186. Question: Is it possible to check the balance on the FX passbooks through Internet banking? Answer: Balance on the FX passbooks cannot be checked through the Internet banking. This possibility is provided only for the FX accounts. Loans to citizens Question: I would like to know if you grant loans to persons employed abroad. E-mail address: radeg@live.it n. tel. 00393484782779 Answer: Komercijalna Banka AD Skopje approves loans only to creditworthy individuals who are employed in companies registered in the Republic of Macedonia and to pensioners who receives their pension on a transaction account with the Bank. The individuals employed abroad may be approved a loan with pledge of non-interest bearing denar or FX deposit. The terms of the loan are as follows: amount of the loan – 95% from the amount of the deposit; repayment term – 120 months and nominal interest rate – 3%. The Borrower shall have the right to receive release of the deposit on quarterly basis to the extent of the repaid part of the loans. For more information go to our web site: www.kb.com.mk. Question: May I apply for a loan, since I work in a private company and I do not have social insurance? Answer: Dear Sir/Madam, In order to apply for a loan at Komercijalna Banka AD Skopje, the Borrower has to have full-time employment, which at the same time means that he/she should have social insurance and salary contributions regularly paid. As for the employees of private companies, when applying for loan, they should present documents for employees’ salaries and contributions paid for the last 3 months, verified by the Public Revenue Administration. Thus, if your full-time employment is not registered, you may not apply for a loan, except for a loan approved on the basis of denar or foreign currency deposit, which is not conditioned with your employment. In that case, your non-interest bearing deposit shall be blocked during the loan validity period, and the loan funds approved shall be 95% of the deposit, with interest rate of 3% and maximum repayment period of 10 years. Any additional information on this type of loan may be found on our web site - www.kb.com.mk. Question: What is the interest rate for term denar deposits on 16 months? Answer: The interest rate for term denar deposits on 36 months is 8,65%. All the necessary data for saving in Komercijalna Banka are available on our web. site kb.com.mk in the Retail Banking rubric, section “Savings”, in the field “Interest”. Question: I would like to know whether I can apply for a housing loan secured by a mortgage if I already have a consumption loan with other bank? Answer: The credit exposure with other bank, under any type of loan, shall be included in the analyses on the client’s creditworthiness when applying for a housing loan, as well. Through the Credit Register of NBRM, the banks have an access to the information on the credit exposure of the individuals with any of the banks in the country, the number of exposures and the regularity of their repayments. Depending on the amount and term of the housing loan you are interested for, the amount of your debt towards the other bank, the mortgage value you may offer as security and your creditability, or whether the monthly installment would be covered by 1/3 of your free monthly inflow, you may apply for a housing loan. In case your creditability is not sufficient, you may include another two co-borrowers. For any further information, please visit our web site: www.kb.com.mk Question: I would like to take a loan. I receive my salary through Komercijalna Banka. What is the maximum amount of the loan that can be approved for me (my salary is 21.200,00 denars, without food and transport allowances)? What are the documents required for application? Answer: Having in mind the fact that the you have not precised the type of loan you are interested in and where you are employed in, we can not answer precisely. If you receive salary on payment card through the Bank, you can apply for a consumer loan up to 300.000,00 denars with 11,5% annual interest rate and repayment period of maximum 5,5 years. Your monthly installment would be 6.155,00 denars. The loan is with administrative ban without guarantors. The loan application form can be taken at the counters of the lending to Citizens Department in the Bank’s Head Office or printed from the web site of Komercijalna Banka AD Skopje www.kb.com.mk where you can also get more precise information about other types of loans. The application should be filled in and signed in the part for general data, and to be stamped and signed in the part for salary and administrative ban by the employer. Question: What are the obligations of the guarantor upon approval of consumption loan? Answer: The guarantor is an additional security for the loan approved. The obligation undertaken by filling out the draft and the draft statement is that in case of non-payment of the regular matured loan installments to pay the applicant’s debts towards the creditor – in this case the Bank. Question: If I apply for consumption loan now, is it going to be approved by the end of the year? I work with the Public Prosecutor’s Office in Stip and receive my salary through Komercijalna Banka? Answer:If all the necessary conditions for approving consumption loan are fulfilled, the loan shall be approved immediately. You may submit your loan application at the Bank’s Branch in Stip. Question: Does the Bank approve loans to unemployed citizens and under what conditions? Answer:The main condition for approving loan to citizens is that the Applicant has full-time employment and regular monthly inflow under salary. In case the client applies for a loan upon pledge of money deposit or bonds, as source of repayment, then the Applicant’s employment is not obligatory. The loans approved upon pledge of deposit are with a repayment period of 10 years and 3.5% interest rate p.a. The loan amount approved is 95% of the deposit pledged. In case of loans approved upon pledge of bonds, as a source of loan repayment, the loan amount should be secured by 170% of the nominal value of the bonds, with a repayment period equal to the maturity term of the penultimate installment of the bonds. The interest rate is 8.5% p.a. The loan repayment is made in semi-annual or annual installments, depending on the maturity term of the bonds’ installments. Question: I work at the Ombudsman’s Office in Stip and receive my monthly salary through Komercijalna Banka. I have been approved loan in the amount of MKD 100.000. Is it possible to be approved another loan since the first one was approved in December 2006? Answer: According to our records, you have been approved loan in the amount of MKD 100.000 with a repayment period of 4 years. Taking into account the extent of your monthly salary, monthly installments under this loan amount in 1/3 of your monthly salary. Thus, there are no free funds of your salary available for new loan. However, there is an option according to which you can extend the repayment period of the disbursed loan from 4 to 5 years and 6 months, which would decrease the monthly installment amount under the existing loan and you will have certain amount of salary funds available for another loan of about MKD 30.000. Question: I kindly ask you to tell me something about the student loans. I would like to know if I could take a student loan for purposes that are indirectly connected with the studies: payment of rent, buying equipment for studies, transportation costs etc. If it is possible to be approved a student loan for the above stated purposes, please tell me which conditions should I fulfill. Answer: The loans approved for studying are loans with specified purposes for payment of scholarship to high schools and faculties. The extent of the loan: up to EUR 3.500 in denar equivalent. Interest rate: 9,5% per annum. Repayment term: up to 36 months The loan application should be accompanied by an invoice or another document issued by the educational institution. Borrower is a creditworthy individual with full-time employment who can cover the monthly installment with ? from the non-engaged monthly income and who will present evidence for enrollment in a high school or faculty for himself/herself or for a member of his/her family. Members of close family are spouses, parents and children of the borrower. The costs that are indirectly connected with the faculty may be covered by a loan without specified purposes under the following conditions: For employed persons who receive their salaries on payment card/checking account with the Bank: The extent of the loan: up to MKD 3.000.000,00 Repayment term: up to 66 months Interest rate: 11,5% per annum. For retired persons clients of the Bank and persons with full-time employment in companies that are not clients of the Bank or do not receive salaries on card/checking account with the Bank: The extent of the loan: up to MKD 150.000,00 Repayment term: up to 36 months Interest rate: 11,5% per annum. One creditworthy guarantor who shall cover monthly installments with 1/3 of his/her monthly income. Question: What would be the loan amount that may be approved to me under loan with one guarantor if my pension is MKD 10,000. www.desa100badarski@yahoo.com Answer: : Dear Sir, According to your pension amount you may be approved loan of MKD 100,000.00 for a period of 3 years and monthly repayment instalment of MKD 3,297.00. The interest rate shall be 11.5% p.a., variable. Maximum repayment period shall be 3 years, depending on the age of the Borrower (maximum 70 years of age at the moment of full repayment of the loan). The guarantor required should be employed in a public or shareholding company and to be creditworthy (without any outstanding liabilities under loans approved). The guarantor’s salary should be in the amount of at least MKD 10,000.00, and by the end of loan repayment period the guarantor should be of maximum 64 years of age (men) or 62 years of age (women). The pension should be received on transaction checking account opened with the Bank.

FREQUENTLY ASKED QUESTIONS OF LEGAL ENTITIES

Question: What is the largest amount that may be withdrawn from the Bank? Answer: If you withdraw money as a legal entity, the amount shall be limited only to the funds available on your account. If you withdraw money as an individual client at the Bank’s Head Office in Skopje or any of its city-branches or branches in the country there is no limitation in general. However, if you intend to withdraw larger amount of money during the afternoon shift, you should notify the Bank in the afternoon and you may withdraw the required amount the very next morning. The withdrawal of cash at the Bank’s city-branches in Skopje is limited to MKD 600,000 per individual client. Question: How can I check the statement of my giro account with your Bank through Internet? Answer: If you are legal entity, you should apply for acquiring user name and password, which allows you access to the e-banking section at our web site where you are provided this type of service. Apart from having insight in the statement of your giro account, you may also make electronic payments for which you should have an agreement for e-bank services concluded with the Bank. All documents and application forms required may be downloaded at out web site.

OTHER

Question: I would like to know what is the dollar exchange rate you follow. Yesterday on the world market, the dollar was 1,5554 in term of the euro currency, and the current exchange rate is 1,57. Answer: We always follow the movement of the dollar throughout the day in accordance with the movements on the FX market – world stock exchange. Value of the exchange rate list(s) of the Bank is indicatively fixed and is not a reflex of the real actual values of the dollar in the current day. The foreign exchange rate list and the foreign currency rate list have their individual characteristics. Because of the complexity of the foreign currency market in general (both for individuals and for legal entities) we are ready to give you more detailed explanation in accordance with the regulated internal procedure of the respective activities/operations… Question: I would like to know how could I pay money on a foreign account (an account in Slovenia with another bank)? Do I need to have an account opened or I just need to go in a branch of yours and pay the money? Answer: For transfer of money abroad, you need to have a foreign currency account or passbook on which you keep the amount you need to send. The passbook may be opened in any city-branch of our Bank, while the foreign currency accounts may be opened only in our Head Office and in our city-branches and branches throughout the Republic. Besides that, you need the instructions about the transfer, such as: name of the receiver, address, account, IBAN, if the account is in a West-European country , SWIFT code of the bank the client holds account with. The second thing is if the receiver is an individual or a legal entity. If it is about an individual, you may send maximum EUR 2.500,00 per month, and if it is about a legal entity you can send a higher amount for which you must have certain documents – invoice, contract or other document evidencing the purpose of payment. You can have more detailed information thereof on the phones: 3107-186, 3107-185, 3107-336 or on this e-mail address. Yours truly, Deposits Operations Department Ljupco Kotevski, Manager Question: My name is Viktor and I would like to know what does Bank Routing Number/Swift Code or Sort Code means, since I am expecting some money on my foreign currency account. Answer: Dear Mr. Kalifov, The acronym SWIFT is used for international recognition of banks throughout the world using the system of SWIFT payment services. Each bank that uses this system is given a specific SWIFT or BIC CODE, and ours is KOBMKS2X. The term Sort Code or Routing Number is used by Anglo-Saxon banks and is used to number their branches for faster recognition. Our banking system does not use such numbers. So, if you want to get money, it is enough to give our SWIFT code, your account number and your personal data. Best regards. Question: Dear Sirs, I have a friend of mine who would like to invest her inheritance through me in Macedonia. It is about 53 million American dollars. Can you help me to take the money in Macedonia and what is the procedure? Your prompt answer will be appreciated. Regards. Answer: The money transfer is not an obstacle. The person who wants to invest should open an account with a bank in Macedonia and notify the person that should send the money. The way of investing is subject to decision-making of the client and it needss quite a different approach and other information. Regards, Deposits Operation Department Question: I would like to know how long does it take to transfer money to an individual in Finland and what are the fees for a remittance of EUR 1500: Thanks in advance. Bojan Answer: Usual time of money transfer abroad is 2 days. However, it is possible to execute the transfer in one day if the order is presented in the Bank by 1:00 p.m. The transfer fees are as follows: Our charges: 0,15% of the amount or min. MKD 250,00 + MKD 350 being SWIFT charges. Additional charges of foreign banks are in average EUR 15, depending on the variance chosen, as follows: OUR- means ours i.e. of the sender BEN- means of the beneficiary SHA- means shared charges If you have any additional questions do not hesitate to contact the International Payment Operations Department – on the phones: 3107-186, 3107-185, 3107-183 and 3107-335. Question: Dear Sirs, I would like to ask if there is a minimum amount that a non-resident could send on my foreign currency account with your bank and it is possible what is the limit therefor? Thanks in advance, Elena Answer: Dear Elena, Pursuant to the current law regulations, there is no limitation on the amount that a resident of R. Macedonia could receive from abroad, i.e. from a non-resident individual. Regards, Deposits Operations Department Kotevski Ljupco, Manager Question: I would like to open a passbook with term deposit, however, these days I am not able to come to your bank, and I would like to know which is the minimum deposit and if it can be deposited on 8 or 9 months, what is the interest thereon and should the deposit be in foreign or in local currency. I am waiting for your answer. Venovski Mihajlo Answer: Dear Mr. Venovski, In our Bank you can deposit both local and foreign currency. The minimum term deposit depends on the type of deposit. You can put term deposit in any city-branch or branch in R. Macedonia and Skopje. If you have additional question please write to this e-mail address or call phone number 3107-432, 3138-050 You can also visit our web site www.kb.com.mk Regards, Deposits Operations Department Kotevski Ljupco, Manager Question: I would like to know if I have a term deposit on 6 month, for example, can I cancel the agreement and withdraw the money before expiry of 6 months and what will be the interest calculated for that period.? If I have a term deposit on six months, do I need to come to the Bank every six months and conclude a new agreement for the next 6 months or it shall be automatically extended, as I had not requested termination of the agreement? Answer: Dear Sir, If you have a deposit on 6 months and you withdraw the money before expiry of the term, the Bank shall calculate interest at the interest rate as for „the demand deposits”. The agreement for denar and foreign currency term deposits has a clause for automatic extension of the agreement. You don’t need to come to the Bank. Regards, Deposits Operations Department Kotevski LJupco, Manager Question: At present I work in Iraq and I receive my salary on my FX passbook I hold with your Bank. I would like to ask you if it is possible and how can I check the statement of my account to on Internet. Thank you Answer: Dear Mr. Stojanovski, In order to follow the statement of your account it is necessary to have a User Name and Password generated for your account. For that purpose you need to contact the International Payments Department and tell them the number of your account, and we can give you the necessary data. Contact: Mirjana.Gerik@kbnet.com.mk, Tanjas@kbnet.com.mk, Ljupco.Kotevski@kb.com.mk. Yours truly, LJupco Kotevski, Manager Question: I have 1.000.000.000 yugoslavian dinars still. Do you exchange this? Answer: Dear Sir, We don’t exchange Yugoslavian denars. Regards, Question: My name is Mirjana Serovic I live in Athens Greece my address is 7 Elefsinion st Metaxoyrgeio 10437. I would like to inform me about your savings accounts and the interests.I would like also to inform me for the level of inflation in FYROM so I can decide if it is profitable for me to transfer a capital from a greek bank to your bank.Please if it is possible sent me a brochure by mail.Thank you. Genuinely yours Mirjana Serovic Answer: Dear Mrs Serovic, For the interest rates of our MKD and FX currenciesnplease find the attached file for that info or you can visit our web www.kb.com..mk where you can find very Useful information. Regarding the inflation issue in, “FYROM“ I m not in position to answer this question because I don’t know which country is this. Best regards, Question: T At the moment I am on temporary work abroad (by 15.05.2008). What should I do to transfer the money to your bank upon my arrival in Skopje at the above stated date? Answer: Upon your arrival in RM on 15.05.2008, first of all you should visit Makedonska Banka which will issue a document-certificate for you for payment of your savings, and after that you will come to our bank and against presentation of that certificate you will regulate your savings in Makedonska Banka. For more information please contact Ljupco Kotevski, phone No. 3183-050. Question: We kindly ask you to inform us on the terms and conditions for transfer of money from sold house in Skopje. The money should be transferred by the buyer from Skopje to the bank account in Australia of the seller. I need to be informed of the following: 1. Is there any limit of the amount that may be transferred in one transfer? 2. How much does your service for transfer of money cost? 3. What is the documentation required to be presented by the buyer at your bank in order to send the whole amount in one transfer? Please answer by the end of December 2007. Happy New Year and Merry Christmas! Answer: These types of transfers belong to the group of more complex ones and therefore we need more information that are to be advised to the telephone number 3138-050, Ljupco Kotevski. As for the question, the situation is as follows: There is no limitation of the amount. The charges are 0,15% of the amount plus 350,00 denars SWIFT charges. The type4 of documentation depends on many issues, such as whether the seller in Austria is a holder of Australian passport or not. This is the key information we need to know which is important for our and your further engagement. Therefore, call 3138-050 – Ljupco or 3107-336 – Maja for further information. Question: If I deposit the amount of MKD 126.000,00 on a six-month term, what would be the total amount of the deposit upon expiry of the term? Answer: The interest on the amount of MKD 126.000,00 deposited on a six-month term shall be MKD 4.295,50. Question: I am interested in getting a loan. My salary is in the amount of MKD 14.500,00. What would be the loan amount and number of installments approved? Answer: If you receive your salary on payment card in the Bank, you can apply for a loan in the amount of MKD 235.000,00 in 66 installments and the amount of each installment – MKD 4.821,00. Question: I will be grateful if you answer to my question as soon as possible. Is it possible to cash a cheque sent from America, it is about an American cheque in the amount of USD 700,00. Where and how can it be cashed, I have maestro and master credit card, can I be sent money and how can it be done? Answer: We may take a cheque in USD 700,00 only for collection, which means that the funds will be available once the foreign bank credits our account. The usual time for collection is 2-3 weeks. The cheque should be given for collection at any counter of the Bank. Fees for the service is 1% of the amount of the cheque (if the cheque is proper and if there are no any problems with the collection). I recommend payment order as an instrument for sending money from abroad in your favour. It gives the advantage of having faster transfer and receiving the funds free of charge (possible charges of the foreign bank). You can have instructions for getting the money at any counter of the Bank. If you have any additional information, do not hesitate to contact us, particularly because the inflows from abroad are subject to control, in accordance with the regulations of NBRM. Question: Which documents do I need to have in order to get an account solvency report? Answer: Your question does not precise is it about solvency of a citizen or of a legal entity; still, we hope that our answer will be satisfactory. Regarding the question about required documents to get account solvency report for a legal entity we advise you as follows: At request of the legal entities, Komercijalna Banka AD Skopje, as bearer of the payment operations, issues Statement of Account/solvency report to account holders. For that purpose the Bank has prepared a form of the stated request that can be taken from the counter of the Account Opening Unit or on the Bank’s site www.kb.com.mk in services for companies-domestic payment operations- fill in the form No.1 under ordinal number 3. The solvency report is issued by the Account Opening Unit at the moment of submission of the request, that should be sealed and signed by the person authorized for representation. Question: Is it possible to open new giro account with your Bank in EUR and not in MKD? If yes, what are the annual costs? Answer: As resident client, you may open two accounts in our Bank, one in MKD and the other shall be multi-currency account, which may be operated in all currencies prescribed by NBRM, i.e. all currencies listed on the List of Exchange Rates of NBRM. For any further information needed, please do not hesitate to contact us. Question: Despite legal court decision on determining the heir, what other documents are required for withdrawal of savings deposits of deceased client? Answer: The court decision on legatee should bear validity seal. When this requirement is fulfileld, the heirs should come to the Bank at the Savings Deposits Unit for the purpose of technical division of the savings deposits. Question: Would you like to give me the e-mail address of the Human Resources Division in order to send my CV to your bank. Answer: You can send your CV to the following e-mail address: Desanka.Petkovska@kb.com.mk Officer in charge of receiving applications and CV in the Human Resources Department of Komercijalna Banka AD Skopje. Question: Have you got a broker in the branch in Kumanovo? Answer: Komercijalna Banka has not organizational unit with brokers in its branches (including Kumanovo), however, it has got officers in charge of giving information and gathering the required documentation from the interested clients, which is sent to Skopje, in the Performance of Services Related to Securities Department, where all request of clients in that terms are realized. Question: Dear Sirs, there is one our client that need to open a current account in your country in particular in Skopje, can you tell us the necessary documents and if possible to arrange a meeting with him. Thank you in advanced for your cooperation Best Regards Question: Dear … Regarding your mail for opening a current account in our bank in order for us to give you the correct information kindly advise us what profile of client is it for: resident legal entity (registered in Macedonia), non resident legal entity, resident private individual or non resident private individual. As soon as we receive this information from your side we will advise you accordingly. Question: Why do you block the accounts of small enterprises for radio broadcasting network, is it in accordance with any law? Answer: Pursuant to the register of payers of the radio broadcasting tax and in accordance with Article 147 of the Law on Radio Broadcasting Activity, the Public Company MRT had passed a decision for enforced collection, having capacity of execution document according to the Law on execution. It is set in Article 150 of the same Law that the provisions from the Law on Execution shall be applied in regards of enforced collection. Pursuant to Article 200 of the Law on Execution the bearer in the payment operations executes order forms delivered for execution by the executors from the account of the debtor as indicated in the execution order. Pursuant to Article 17 of the Law on Payment Operations, if the balance on the account of the legal entity-debtor is nit enough for realization of the execution order, the bearer of the payment operations shall block the account and by submitting the tax number of the debtor shall advise all other bearers of the payment operations through ERIS (unique register of account holders) that they must not execute payment from the account of the debtor until full execution of the execution order. Further to the foregoing, the Bank had blocked your account in accordance with the applicable law regulations. Question: We should effect collection from our bank in England (national Westminster Bank) of an individual holding account with your bank. Please inform me on your account No. with NatWest wit 8-gigure number of the account and 6-figure account number & sort code of the Bank or to indicate the address of the NatWest Bank you hold an account with. Once we make direct transfer to your account with NatWest, we shall state the name, family name, address and number of account of your client being the Beneficiary – is this sufficient for you to know on which account you should credit the funds? Looking forward to your response, thank you Mimi Rogers Answer: Dear Ms Rogers, Our number with NatWest is not required for your money transfer. For successful transfer it is important to present to your bank the beneficiary data, i.e. name, family name, address, account number or IBAN number. If your bank wants to know which are our correspondent banks, they are National Westminster Bank, PLC, London swift NWBKGB2L. If you have any additional questions do not hesitate to refer to the e-mail address contact@kb.com.mk. Question: I expect to be compensated by a sub-organization of EBSE from Poland in EUR on my FX passbook. Is it going to be subject to any commission charged by Komercijalna Banka? The people that are going to transfer the money say: Indeed,, ODIHR (name of the organization) is not responsible for any taxes (e.g. income tax) you should pay from the amount specified in the contract. Also we can not be responsible for any commission charged by your bank for receiving money. We make sure that the amount we transfer to your account is equal to the amount listed in the contract”. Which number is the number of the account that should be written – is it the number of the savings account or the number with bold figures printed for the bank code. I have been told that both numbers can be written for your bank. Answer: Our Bank does not charge commission for FX inflows, however, we must inform you that these transfers are subject to commission of the foreign bank and its correspondent bank. It is better for you to ask the responsible in the organization to explain these issues. We shall make entry in your passbook to the extent of the amount sent by them. Yes, you can give any of the two numbers of the Bank. If you need any additional information, please do not hesitate to contact us on this e-mail address. Question: I would like to by some goods abroad and I have been told that it can be done by bank-to-bank money transfer. That is all right, but if I by the goods and pay the money, what are the Bank’s fees or the customs duty? It is about a juicer of 280 euros. Answer: In order to make money transfer for purchasing goods out of Macedonia it is necessary to be holder of FX account with sufficient amount of money and to present some document – invoice or pro-forma invoice or alike which would evidence the goods subject to purchase, place and amount of payment. The Bank charges fees and commissions for such transfers. As for the customs duties you should address the Customs Administration or some forwarding company, which will inform you on the customs duties. If you have additional questions regarding the bank transfer, do not hesitate to contact us again. Question: You should control the operation of your officers in Kratovo, they still make manual entries of the transactions, the services they provide are bad. Answer: Komercijalna banka AD Skopje does not have its city-branch in Kratovo. Question: May I pay the American visa fee in Kosovo? If not, please advise me what are your business hours, location and is there any other transaction form for payment of the fees? Answer: Currently, the only way for payment of the American visa fees is that you come in our country and pay it here with our Bank. Our business hours are from 07:30 – 19:00. The payment may be effected at any of the Bank’s city-branches or at the Head Office at the address: Kej Dimitar Vlahov 4, Skopje, tel.: (02) 3 107-344; (02) 3 107-406. Question: What are your EUR correspondent banks? Answer: Our EUR correspondent banks are as follows:     1. EUR ACC.NO.0009709015 WITH LHB INTERNATIONALE HANDELSBANK F/M-LHBIDEFF     2. EUR ACC.NO.936 2302 10 WITH DEUTSCHE BANK A.G.FRANKFURT/MAIN 1-DEUTDEFF     3. EUR ACC.NO.8116299 WITH BAYERISCHE LANDESBANK GIROZENTRALE-HEAD OFFICE MUENCHEN 2- BYLA DE MM     4. EUR ACC.NO.499/08080781/11/888 WITH DRESDNER BANK A.G. FRANKFURT/MAIN-DRES DE FF     5. USD ACC.NO.400 8768285 86 EUR ACC.NO.400 876828501/EUR WITH COMMERZBANK A.G. FRANKFURT/MAIN 1- COBADEFF     6. EUR ACC.NO.68 124 301 WITH BAYERISCHE HYPO-UND VEREINSBANK AG MUENCHEN - HYVEDEMM Question: Could you provide some information on the Bank, such as its functions and principle of operation? Answer: Komercijalna Banka AD Skopje is one of the leading banks in the Republic of Macedonia, winner of the awards from the renown magazines The Banker and Global Finance as certificate for its successfulness and consistence in adherence to the main banking principles of safety, liquidity and profitability. Komercijalna Banka is an universal bank, with wide range of banking activities such as taking deposits from and approving loans to legal entities and individuals, providing services in the domestic and international payment operations, mediation in purchasing foreign currencies, securities, forfeiting, etc. For any further information on the operation of the Bank, as well as on all products and services provided by the Bank to its clients, please visit our web site www.kb.com.mk. Question:I work in USA and I want to send money in Macedonia. The beneficiary holds passbook with Komercijalna Banka. Can I transfer the money directly on the passbook and will Komercijalna Banka charge any fees and commissions for this service? Can beneficiary encash a personal cheque from USA? Answer: Yes, you can transfer money from USA to an individual in Macedonia, provided that the individual holds FX account or passbook. Passbooks may be opened in any city-branch in the city and throughout the country. We do not charge any fees and commission for the inflow. Yes, it is possible to encash a cheque in our bank. However, the procedure is more complex and is subject to additional charges. If you want to send money our recommendation is to do that by banking transfer. Question:     - Is it possible for the “frozen” foreign currency savings deposits to be transferred with another bank and what percentage of the total amount of the “frozen” foreign currency savings deposit may be withdrawn in cash?     - We have “frozen” foreign currency savings deposits with your Bank. Is it possible for these savings deposits to be transferred to other person and what is the best possible way to withdraw them, eg. buying an apartment, a car, etc. If I want to withdraw the whole deposit amount, what is the percentage charged by the Bank? Please reply as soon as possible and advise me if it is possible for these savings deposits to be transferred with another bank. Answer: The so called “frozen” foreign currency savings deposits are regulated by special law according to which the Government issues government bonds. The Government has an obligation to repay the amount stated in the government bonds within a period of 10 years, under payments effected twice a year. There are two solutions for refunding of your the “frozen” foreign currency savings deposits. First, you may wait for the last 4 years after which the repayment period ends. Second, you may sell the government bonds you have been issued, and their current price is 80% of their nominal value. In order to realize it you have to have regulated your the “frozen” foreign currency savings deposits. For any further and more precise information please contact us at: (+389 2) 3107-336, 3107-342, 3107-186 or 3107-185.