ANSWERS TO FREQUENTLY ASKED QUESTIONS

Dear visitors of our site,

The questions that will be sent by you through the section “ask a question, make complaint or praise”, for the purpose of clarifying the procedures, conditions and products and services offered by the Bank will be announced in the section “Answers to frequently asked questions”, answered by the respective departments and officers in the Bank. We would like to emphasize that the questions that are repeated several times, as well as personal information and inappropriate questions shall not be announced.

FREQUENTLY ASKED QUESTIONS OF CITIZENS --Select category-- Saving Transaction current account Banking cards Loans International payment operation Internet banking Other

FREQUENTLY ASKED QUESTIONS OF LEGAL ENTITIES --Select category-- Domestic payment operation International payment operation Loans Business cards Internet banking Other